FAQs
How do I place an order?
We thank you for visiting our on-line store. Please feel free to browse through it. Once you find the item you want to purchase, add it to your shopping cart by clicking on BUY NOW button. Remember, not all, but most items are limited quantities or one-of-a-kind. Not to worry; we will be happy to create a similar piece especially for you.
You can delete any item from your shopping cart, or change the item quantity at any time before you check out. We accept orders placed online through our secure web site only.
You can delete any item from your shopping cart, or change the item quantity at any time before you check out. We accept orders placed online through our secure web site only.
What shipping methods do you use and how much does it cost?
We ship via United States Postal Service or UPS.
Domestic Rate: $3.50 for shipping/handling.
Each additional item in the order: $1.00
International Rate: $6.00 for shipping/handling.
Each additional item in the order: $1.50
Domestic Rate: $3.50 for shipping/handling.
Each additional item in the order: $1.00
International Rate: $6.00 for shipping/handling.
Each additional item in the order: $1.50
What is your return policy?
In the case of an item being lost or damaged in the mail, you will get either a replacement or a refund.
The satisfaction of my customers is my goal, so I have a two-week return policy for unworn/unused, undamaged products. The two-week period starts on the date your order has been delivered. If there is a problem with my jewelry please write to me as soon as possible: I will be more than happy to resolve the issue IMMEDIATELY. If for any reason you are unhappy with my jewelry, you will be entitled to a refund. Return shipping fees are non-refundable and the responsibility of the customer.
We stand behind our work. We will fix or replace any item within 14 days of purchase. Items must be returned in the original package in the condition that they were received. Please include a note as to the reason for the return. Returns are made for credit or exchange. Please note, however, that customers are responsible for payment on return shipment of items. Visit our Ordering Information page here.
The satisfaction of my customers is my goal, so I have a two-week return policy for unworn/unused, undamaged products. The two-week period starts on the date your order has been delivered. If there is a problem with my jewelry please write to me as soon as possible: I will be more than happy to resolve the issue IMMEDIATELY. If for any reason you are unhappy with my jewelry, you will be entitled to a refund. Return shipping fees are non-refundable and the responsibility of the customer.
We stand behind our work. We will fix or replace any item within 14 days of purchase. Items must be returned in the original package in the condition that they were received. Please include a note as to the reason for the return. Returns are made for credit or exchange. Please note, however, that customers are responsible for payment on return shipment of items. Visit our Ordering Information page here.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, Discover, American Express and PayPal.
Are my online credit card transactions secure?
YES
Do you ship internationally?
Yes, we do, happily. Please Note: The recipient will be responsible for any and all customs charges.
Will you confirm my order?
Yes, you will receive an email confirming your order.
How long does it take to receive my order?
We ship via the USPS, first class, with tracking. Expect to receive your order within 3-5 days from receipt of payment.
Do you charge sales tax?
Yes, in New York State.
I have some questions about this new age. May I contact you?
Yes, absolutely. We would love to hear from you. We will assist you to the best of our ability.
I have some questions about your product(s)? How do I contact you?
Please feel free to email us at Sales@NewAgeBeginnings.com Attention: Diane
What materials do you use for your earrings?
We utilize stainless steel, hypoallergenic materials, brass, pewter, and when noted, sterling silver and/or gold.
Do we carry our products in a retail store?
We do carry some of our products at one of Julie Reed’s shops in Harrison, Larchmont and Mamaroneck.
Can you customize any products?
Yes, absolutely! With pleasure. Please let us know what it is you desire, and let us create it for you. Simply email us at: Sales@NewAgeBeginnings.com
Do you use real SWAROVSKI crystals?
Yes, we use genuine Swarovski crystals from a Swarovski CREATE YOUR STYLE partner so you can be certain that our Swarovski crystals are just that and not cheap imitations.